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Filed under: TUAW Tips

Filed under: How-tos, Tips and tricks, TUAW Tips, iPhone, iPhone 101, iPod touch

iPhone 101: How to force quit an unresponsive app

We here at the TUAW headquarters rely pretty heavily on our iPhones when we're away from our desks. This is especially true for the lucky ones on the floor at Macworld 2010. Sometimes however, our little pocket computers go haywire and refuse to respond to our commands.

To force quit an unresponsive app all you have to do is press and hold the Sleep/Wake button until you see the red slider. Normally, this is what you would do to power down your iPhone or iPod touch. In this case however, when the slider appears, release the sleep/wake button and then press and hold the Home button. If it works correctly, your iPhone will forcefully quit the unresponsive app and return you to your home screen.

I have found this especially useful on the rare occasion that Mail begins to choke on my multi-thousand message inbox. Sometimes this simple kick in the pants is all that is needed and is a lot quicker than a hard reboot followed by the waiting required during boot up.

Filed under: Software, How-tos, Productivity, TUAW Tips

TUAW Tip: Character building with Mac OS X

I've previously demonstrated how to use LaTeXiT to create and display complex math formulas and other symbols, and thank you readers for the additional recommendations!

While providing a means to display almost every imaginable existing symbol or character, a LaTeX-based solution may prove too complex and unnecessary for some. For the less "mathletic," Mac OS X's built-in character viewer is one of the easier ways to display characters of all sorts.

To enable the character viewer, open Mac OS X's System Preferences and select the "Language & Text" icon. Once there, click on the "Input Sources" tab and place a checkmark next to the "Keyboard & Character Viewer" box and "Show input menu in menu bar" box. The Keyboard & Character Viewer is now accessible on your menu bar.

Now, displaying special characters on your document, email, or whatever it is you're working on is just a drag and drop away.

Filed under: Odds and ends, iWork, TUAW Tips, Snow Leopard

TUAW Tip: Get an instant definition of any word in a pop up window

Gee, I love stuff like this, and I wish I would have known about it a long time ago. The tip comes from OSXhelp.com and it's a great one.

Need a quick definition of a word in Safari or an email? Yes, you probably already knew you could right-click on a highlighted word and bring up the OS X dictionary, but how about this? Press Command+Control+D while hovering over any word, and up pops the definition almost immediately. If you continue to hold down those keys you can slide your mouse over any other word and get a definition as well. Let go of the keys, and click somewhere else and the dictionary vanishes.

This little feature doesn't work everywhere. It requires you be in a Cocoa application, like Safari or Mail. It works in Pages, but not in MS Word because it was based on Carbon. Sadly, it doesn't work in Firefox. In fact, you can't right-click in Firefox and get a definition in the 'normal' Apple way.

If you want even more information than the little definition, click on the word 'more' at the lower right of the pop-up, and you'll get a lot more stuff from the Apple dictionary app, including usage suggestions and the origins of the word.

A couple of notes: If you are using a macro program like QuicKeys, make sure you aren't mapping the key combination you need to activate this feature, or re-map it to something else. If you click on the word 'dictionary' you can bring up the thesaurus, and if you launch the Apple dictionary application you can get into preferences and change the order of display, so you get the thesaurus as a default. You can also change your right-click behavior to open the concise panel instead of the larger definition page. Once I memorized the command key sequence I find myself using this all the time. It's quick and dirty. Let us know if you like it.

Thanks to OS X Help for all the little tips they regularly come up with, and to my fellow blogger Erica Sadun for testing this feature with QuicKeys. Sharp eyed readers will note we've covered this tip before here and here but I think it bears repeating.

Filed under: iPod Family, TUAW Tips, iPhone

Dear Aunt TUAW: What's the low down on battery packs?

Dear Aunt TUAW,

Boxcar is killing my battery life (at least, that's what I'm guessing -- I love Boxcar, but since I began getting 20+ notifications a day, I'm seeing the battery drain quite a bit faster). What kind of battery pack can you recommend to help my poor iPhone stay online and available? I need to stay connected.

Thanks in advance from your favorite nephew,

Mikey

Read on for Auntie's reply

Continue readingDear Aunt TUAW: What's the low down on battery packs?

Filed under: Software, Tips and tricks, TUAW Tips

Using Safari's Activity window to download media

Although Firefox can be dressed up with a host of extensions, many of which are great, most of the time I like my browser to be a plain Jane. That's why I prefer using Safari most of the time. Well this, and the fact that I can't stand the jerky scrolling of Firefox (when using a mouse scroll ball) compared to Safari on the Mac.

One of the neat features in Safari is its "Activity" window, which you can use to examine each element of a webpage -- be it an image, audio file, or video file. To access it within Safari, click on "Window" and select "Activity." Whatever opinion you may have of Flash, much of the content on the web -- both audio and video -- plays through a Flash-based media player. As the iPhone doesn't support Flash (except sorta kinda), the Activity Window provides a means to download otherwise unplayable content onto your computer, which you can then transfer to your iPhone. Opening an element (say an MPEG-4 video) listed in the Activity Window is as simple as double-clicking it. Alternatively, you can also copy the URL of the element and paste it somewhere to use in another app.

Filed under: TUAW Tips, Snow Leopard

SSH and the case-sensitive username in Snow Leopard

Mac OS X 10.6 Snow Leopard introduced a lot of under-the-hood changes and many are not very obvious. One such change is to the authentication requirements for logging in remotely via SSH.

In 10.5 logging in remotely via SSH was a pretty standard affair. In 10.6, however, security has been beefed up a bit to require case-sensitive login credentials. While this requirement has already been imposed on passwords, Snow Leopard now requires a case-sensitive user name as well.

In other words, when logging in via SSH, Snow Leopard differentiates between the username "aron" and "Aron." This threw me for a loop for quite some time and is another one of the numerous reasons I have held off upgrading my Mac mini to 10.6.

Filed under: Odds and ends, TUAW Tips

Why is there a progress bar when my Mac is starting up?

Update: As several of our commenters pointed out, the OS is probably running the fsck utility in the background to repair directory problems, while showing the progress bar to the end user so they know there's something going on (fsck can take quite a while). Here's an older Apple support article that explains the disk repair process very well. We will update you if we find a support article with more information.

Here's a story for anyone who's come across an unusual progress bar during boot and my best guess at what it really is. The moral of my story: backup frequently and try not to turn off your Mac while it is starting up.

Five days ago, I was prepping my late 2008 MacBook Pro for resale when I encountered the ever-spinning gear at boot. Ridiculously enough, I hadn't kept up any of my backups in a month and I hard powered off the machine while it was booting because I forgot to select the boot drive (yes -- I'm a technician and I did something dumb -- I know). Many thoughts went through my head: I've lost the last month's worth of work, I have to waste hours trying to recover data from my drive, why did this have to happen while I was trying to back it up? It goes to show that it can happen to anyone at any time and that the only real solution is to keep a current backup (if not several) of all your information.

Now for a quick word on backups. I usually keep a continuous Time Machine backup of everything and clone my internal drive every couple weeks. The cloned drive is kept in a fireproof safe here in my house. Also, as much as I love Time Machine, in my profession, I've seen several instances where Time Machine backups don't restore properly. I always suggest having a manual clone as a backup to your backup.

Continue readingWhy is there a progress bar when my Mac is starting up?

Filed under: Tips and tricks, TUAW Tips, iPhone

Yet another use for Dropbox: USB cable

As a seasoned world traveler and Apple geek, I'm always fascinated to see how others in the Mac and iPhone community make lemonade from lemons when they encounter difficulties on the road. The Mac Observer's Jeff Gamet was recently in Italy (and may still be there) and from the sound of a recent post, he must have arrived well before part of his luggage did. The result? He had a lot of photos on his iPhone that needed to be moved to his Mac, and didn't have a USB cable to link the two.

His solution? Use Dropbox and the hotel's Wi-Fi connection instead of emailing photos and then saving the attached photos to a folder on your Mac. The simple answer involves making sure that you have a Dropbox account (doesn't everybody?), the Dropbox iPhone app [Free, iTunes Link], and access to a Wi-Fi network.

Within the Dropbox app, tap on the Camera button, then tap Existing Photo or Video. From the iPhone's photo albums, you can send your photos to any one of the folders in your Dropbox. As Jeff points out in his post, this has the added benefit of making sure that your vacation photos are backed up online.

Once you've moved the photos to your Dropbox, it's a simple matter of moving or copying them over to your Mac's photo library by literally clicking and dragging them (or option-clicking and dragging if you want to make a copy and keep the originals in the Dropbox) to the iPhone app icon in the dock.

There's only one issue; you have to move one photo or video at a time with the current version of the Dropbox app. Let's hope that Dropbox can address that in an upcoming version of the app.

[Tip of the travelin' hat to Jeff Gamet, The Mac Observer]

Filed under: TUAW Tips

Some tips when visiting the Genius Bar

Nobody likes it when their shiny Apple gear breaks. About a week ago I walked in to the Apple Store here in Knoxville to meet with an Apple Genius about my iPhone 3GS. It seems my phone was crashing much more than normal -- I logged around 90 crashes in the five months or so that I had the device. I walked out of that Apple Store within about 30 minutes with a shiny-new iPhone 3GS. How did I do this without yelling? Read on.

TIP: Don't take something to the store upon first crash.
I had "put up" with the crashes for a long time. Patience is a virtue, although waiting until your warranty is up is not good. In this case, I had experienced enough crashes across enough updates to indicate the problem might not be the OS itself. Unless your Mac or iPhone is clearly broken, try searching for your issue on the Apple discussion boards and search the support docs for troubleshooting tips. Some basic troubleshooting tips usually include: rebooting, uninstalling/reinstalling, setting up a Guest user account (on Macs) or restoring your iPhone to factory settings.

TIP: See what conditions cause the issue to occur and document or explain those to the Genius.
In my case I "restored" my iPhone (a clever euphemism Apple uses to hide the true meaning: nuke your device back to factory settings) and tried starting from scratch. My frequent crashes and disconnects from iTunes while syncing indicated a hardware issue if the OS wasn't corrupted. So I had to eliminate the OS as a cause by re-installing it.

The problem was, as a factory-fresh install, the iPhone worked fine. So I started adding only content, not apps. Music and videos starting eating up the gigabytes and, sure enough, things started to go horribly wrong. I was able to reproduce the issue only when the device was filled with more than 2GB of data, it seemed. This indicated it was not the sync cable (I had tried several anyway), but possibly the memory in the unit itself.

TIP: Bring any supporting materials with you (error reports, logs, etc.) and explain each issue in detail.
I had the luxury of using Xcode to peep my iPhone's crash logs. You can find these for your Mac in Applications > Utilities > Console, but they are essentially hidden for users on the iPhone unless you are a developer. My crash logs indicated something very, very wrong: the backup tool that runs each time you sync with iTunes was bombing in a bad way, as though I had ripped out the iPhone in the middle of a sync. That again indicated (to me) that there was a bad block of memory somewhere. When the Mac tried to read or write from that block, the OS just freaked out and crashed.

TIP: Try it twice.
I tried restoring my iPhone twice just to make sure I didn't get another corrupted install. It amazes me how computers screw this up, given that they are supposed to be famous for doing the same thing given the same set of instructions, but "things happen" as they say -- give whatever you're doing two chances to make it right. Three strikes if you are generous and have the time. Personally, it was a huge enough pain losing all my preferences and settings and game data the first two times. I felt I had enough info at this point to march into the store with a Genius Bar appointment....

The Genius at my store was impressed with the level of detail I was able to go into, and as a result he was able to simply confirm my findings and provide me with a new phone. It took longer to charge the device (which had been sitting in a drawer for a while) than it did to diagnose.

Be patient, be aware, come prepared -- do those things and your unfortunate trip to the Genius Bar may not be in vain.

Filed under: TUAW Business, TUAW Tips

Featured job of the week: Mac developer for graphics focused project

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Candidate will be responsible for overseeing software development, testing and launch. The expectation is for this product to be a game-changer; we're looking for a talented developer who can help make that a reality.

For more info, and to apply, check out the full requirements and contact info on this job's page.

Filed under: How-tos, Tips and tricks, TUAW Tips, iPhone, iPhone 101

iPhone cellular data not working? Try resetting your network settings

The "Reset Network Settings" button on the iPhone not only resets your Wi-Fi settings -- resulting in a clean slate with respect to Wi-Fi access points and their passwords -- it also resets your phone carrier settings. Several months back, I had the darndest trouble with cellular data access. I could place and receive calls, but couldn't get cellular data access no matter what I did. I tried going into and out of airplane mode, turning the phone on and off, and resetting it, all with no luck.

So I decided to call AT&T. Apparently, one of the cell phone towers near my office was having trouble and fell out of and back into commission. And although the tower was back up and running, my iPhone was stuck in cellular data purgatory. AT&T support suggested that resetting the network settings on the device would likely resolve the issue: and it did. Resetting network settings has also helped me resolve an issue I was having with Visual Voicemail on another occasion.

To reset your iPhone's network settings, tap your way to Settings > General > Reset > Reset Network Settings. With great power also comes great annoyances, like having to reconnect to previously remembered access points and having to re-enter passwords.

Filed under: How-tos, iTunes, TUAW Tips

5 Smart Playlists to help you manage your iTunes library


Smart playlists have been a feature of iTunes since version 3.0 (circa 2002), and they provide a means for you to create automatically-updated playlists that fit a certain criteria. For me, they serve as a hands-off way to stay up-to-date on my latest music and Podcasts, as well as a repository for a certain genre of music. To create a smart playlist, click on "File" and select "New Smart Playlist" (or you can use the command-option-n keyboard shortcut).

If you want a playlist that contains only holiday music, you could specify that the playlist include all songs with either the "Christmas" or "Chanukah" genre tag on it. Because smart playlists auto-update, you needn't worry about adding songs to it: as long as the track's tags meet the criteria, it is automatically included in the playlist -- unless, of course, you choose the "limit to" option, which limits the the tracks in the playlist based on your choosing.

Read more for five of my favorite smart playlists, as well as criteria for how to create them.

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Continue reading5 Smart Playlists to help you manage your iTunes library

Filed under: TUAW Tips, iPhone

Find My iPhone: Questions, answers, and suggestions

Mobile Me's Find My iPhone is a wonderful (relatively) new feature which can help track down your iPhone if it is lost or stolen, but it is not foolproof, and it must be configured before you need it.

Q: "Is it true that Find My iPhone does not work if you have 3G turned off or lose your iPhone where there is no 3G service available (EDGE only)?"

A: False. Find My iPhone works with the original iPhone, which did not even have 3G or GPS capabilities, so it does work with EDGE. If you have a 3G-capable iPhone and disable the 3G (Settings > General > Enable 3G > OFF) to save battery life, "Find My iPhone" will continue to work.

Q: "Will find my iPhone work over WiFi?"

A: True... sort of... Maybe... Not really. In my home I have very little or no AT&T service (or Sprint, or Verizon, or any other cell provider). I do have WiFi all over the house, and Find My iPhone has never failed to help me locate my iPhone when it is "lost" in my house. In order to test it purely over Wi-Fi, I put the iPhone into Airplane Mode (meaning that both EDGE and 3G were both disabled) and enabled Wi-Fi. I asked "Find My iPhone" to locate my iPhone and was told that it was near Orlando, Florida. It was, in fact, in Ohio. I repeated the test and it came back with the same information. Later, I tried the "Wi-Fi only" test from my home, and Find My iPhone could not find my location at all.

However, even in Airplane + Wi-Fi mode I was able to use the "Display a Message" and "Remote Passcode Lock" features. So you may not be able to locate it on a map, but you still may be able to connect to it.

Proper setup is your first crucial step

All of this is a moot point if you don't have three crucial settings enabled on your iPhone. Without any one of these, Find My iPhone will not work.

  1. Settings > General > Location Services has to be on (this one is obvious, right?)
  2. Under Settings > Mail, Contacts, Calendars > (Your Mobile Me account), you must set "Find My iPhone" to ON. This is not enabled by default.
  3. Under Settings > Mail, Contacts, Calendars > Fetch New Data, you must either enable Push OR have fetch set to Every 15 minutes, 30 minutes, or Hourly. If you disable Push and set Fetch to "Manually" Find My iPhone will not work.

Continue readingFind My iPhone: Questions, answers, and suggestions

Filed under: Software, Tips and tricks, TUAW Tips

TUAW Tips: Sync The Hit List on multiple machines with DropBox


One of the great torments of owning several computers is keeping all of your personal data in sync; having multiple copies of the same application speak the same jive. Take The Hit List, for example. I use this app on my MacBook Pro at work for organizing tasks and collecting thoughts like a virtual inbox to my brain. At the end of the day I need a way to get all the day's notes from my laptop into my home desktop, which also happens to be running THL as well. What to do?

The ideal solution is to get each machine sharing the same THL database file synced to the cloud, instead of a locally rooted file. Fortunately, there is an way to do just this, and all that is required is for each machine to be running Dropbox. By now all of you should be using this amazingly awesome free service for saving and sharing data to the cloud. If you haven't yet opened an account, and downloaded and installed the Mac desktop client, go now. It's ok, I'll wait. Got it? Good, now let's do this.

First, you need to locate THL's main database file which can be found hiding in /Users/userprofile/Library/Application Support/The Hit List. Look for a file called The Hit List Library.thllibrary. Find it? Good, now simply drag this file to your Dropbox folder. Hold on, we're not quite done yet. Here's where the magic happens.

Hold down the option key while launching The Hit List. A dialog window will appear, asking what the hell you've just done with its library. Just select "Choose Library" and point it the file located in your Dropbox folder. You must repeat this part of the process on every machine running THL. That's it!

There is one small caveat. It's a good idea to always ensure that Dropbox has fully synced all of your local changes before loading THL on another machine, or else you risk losing your most recent data. Be wise to this and you'll have no troubles at all. You're welcome.

By the way, if you use Things rather than The Hit List for your task management, be sure to see our previous post about how to sync it using Dropbox as well.

Filed under: Hacks, Odds and ends, TUAW Tips

TUAW Tips: Get a better view with Quick Look

Quick Look is such an awesome feature of Mac OS X 10.5 and 10.6, making it really fun and easy to view files and folders from anywhere on your Mac. But what happens when you have a folder with multiple items and want to get a better idea of what's inside? Well, you could always just open the folder in Finder, but there's a cool modification you can make to get an even quicker view.


You can get this working on your Mac in a few simple steps:
  1. Quit/Relaunch Finder using the Force Quit menu
  2. Open Terminal
  3. Paste (or type) the following command: defaults write com.apple.Finder QLEnableXRayFolders 1
  4. Relaunch Finder
The contents of the folder will now be shown when you use Quick Look. In true Apple elegance, the files will even fade and cycle through the contents.

[via Mac OS X Hints]

Tip of the Day

Want to create custom shortcuts? Head to the Keyboard Shortcuts tab of the Keyboard and Mouse part of System Preferences to create shortcuts for common tasks that appear in the Services menu. You can also add application shortcuts for tasks that appear in the menu bar of those programs.

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